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A note on book covers: while we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Dealing With Difficult People
Dealing With Difficult People
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Dealing with Difficult People looks at individual behaviour, what drives it and how to cope with it. Roy Lilley covers every angle including: recognizing the seven types of difficult person, what conflict is and how to handle it, handling aggressive people, motivating lazy colleagues, dealing with difficult customers and handling complaints.
A practical, accessible book, it is essential reading for managers looking to improve performance, sales people looking to win more business and for anyone who has to deal with difficult colleagues or the public.
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A note on book covers: while we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
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One Line Summary
Strategies for managing challenging personalities professionally.
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Who is this book for?
If you often find yourself navigating tricky interactions at work or with clients, this book offers practical advice rooted in understanding behavior. Roy Lilley’s insights into recognizing different types of difficult individuals and effective coping strategies make it a helpful guide for anyone looking to improve their interpersonal skills and maintain a positive environment. It’s like having a toolkit to handle the toughest conversations with confidence.