Dealing With Difficult People In A Week A Teach Yourself Guide

Learn to deal with difficult people in just seven days and advance your career! Written by Brian Salter and Naomi Langford-Wood, leading experts on dealing with difficult people as both coaches and practitioners, "Dealing with Difficult People In a Week" quickly teaches you the insider secrets you need to know to overcome the barriers presented by difficult colleagues or customers. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience.