How Did That Happen?: Holding People Accountable For Results The Positive, Principled Way

The New York Times bestseller that provides a simple, proven approach to improve accountability and the bottom line. Surprises caused by a lack of personal accountability plague almost every organization today, from the political arena to large and small businesses. How Did That Happen? offers a proven way to eliminate these nasty surprises, gain an unbeatable competitive edge, and enhance performance by holding others accountable the positive, principled way. As the experts on workplace accountability and the authors of The Oz Principle, Roger Connors and Tom Smith tackle the next crucial step everyone can take, whether working as a manager, supervisor, CEO, or individual creating greater accountability in all the people on whom you depend.