Mastering Organizational Knowledge Flow: How To Make Knowledge Sharing Work

Get your organization's expertise out of its silos and make it flow—with lessons from over a decade of experience. Looking at knowledge management in a holistic way, Mastering Organizational Knowledge Flow puts the proper emphasis on non-technical issues. As knowledge is deeply connected to humans, the author moves away from the often overused and therefore burned-out term "knowledge management" to the better-suited term "knowledge flow management." Covering topics such as the power of scaling, internal marketing, measuring success, cultural aspects of sharing, and the role of Web 2.0, this book allows you to stay up-to-date with today's knowledge flow management and implement best practices to position your organization to take advantage of all its assets.