• Book cover of Perfect Phrases For Customer Service, Second Edition by Robert Bacal

    A note on book covers: while we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.

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Perfect Phrases For Customer Service, Second Edition

Perfect Phrases For Customer Service, Second Edition

3.68 (rated by 146 readers on Goodreads)
by Robert Bacal
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You've heard it a million times: 'The customer is always right.' But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. Perfect Phrases for Customer Service, Second Edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases.

Details of Book

ISBN13: 9780071745062
ISBN10: 0071745068
Language: English
Publisher: Mcgraw Hill
Publication Year: 2010
Format: Paperback

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A note on book covers: while we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.

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  • One Line Summary

    Essential phrases for handling challenging customer interactions.

  • Who is this book for?

    If you work in customer service, this book is like having a toolkit of perfect responses at your fingertips. It offers clear and practical phrases to navigate tricky situations with confidence, turning tense moments into positive experiences. You'll find it invaluable for improving your communication skills and customer satisfaction.
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