A note on book covers: while we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
A professional, highly trained staff offers a competitive advantage for all foodservice operations, from practical service skills (i.e., setting the table, serving the food, and presenting the check) to less tangible service skills (i.e., creating a welcoming space, exhibiting a helpful attitude, and anticipating customer needs). This revised edition has been thoroughly re-organized and updated with all-new photographs and includes new "Scripts for Service Scenarios" throughout to help servers practice real-world scenarios.
A note on book covers: while we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Essential guide for exceptional foodservice customer experiences.
Who is this book for?
This book is a fantastic resource if you work in or aspire to excel in the foodservice industry. It's packed with practical tips and real-world scripts that make perfect service seem achievable. You'll appreciate its comprehensive approach to creating welcoming, attentive service that can truly elevate a customer's experience.
