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A note on book covers: while we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Service Management
Service Management
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A note on book covers: while we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
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One Line Summary
Comprehensive guide for managing modern service industries effectively.
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Who is this book for?
If you're interested in understanding what makes service industries tick, this book offers a clear and detailed look into managing services, especially with its current tech examples. It’s perfect for practitioners or students who want to see how every part of an organization influences service quality and efficiency. You'll find it engaging and highly applicable to real-world scenarios.