A note on book covers: while we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
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Service Operations Management: Improving Service Delivery
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.
A note on book covers: while we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
A detailed guide for managing service delivery efficiently.
Who is this book for?
If you're interested in understanding how to improve service delivery and manage resources effectively, this book offers clear insights backed by international expertise. It’s perfect for both students learning the ropes and managers seeking practical strategies, making complex concepts accessible and applicable.
