A note on book covers: while we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
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The Complete Idiot's Guide To Great Customer Service
Describes how to create a service-oriented organization, including training customer service representatives, soothing angry customers, and understanding employee and customer motivation
A note on book covers: while we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Practical guide for delivering exceptional customer service.
Who is this book for?
This book is a real gem if you're looking to boost your customer service skills or train your team. It offers down-to-earth advice on handling various scenarios, from calming irate customers to motivating staff, making it a useful resource for anyone committed to creating a positive service experience.
