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The Loyalty Effect: The Hidden Force Behind Growth, Profits, And Lasting Value

The Loyalty Effect: The Hidden Force Behind Growth, Profits, And Lasting Value

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U.S. corporations now lose half their customers in five years, half their employees in four, and half their investors in less than one. The Loyalty Effect reveals the secrets of successful companies which base their business strategies on loyal relationships. Reichheld lays out the principles that connect value creation, loyalty, growth, and profits, and shows how great companies have used these principles to build loyal customers, loyal employees, and loyal owners.

Details of Book

ISBN13: 9780875844480
ISBN10: 0875844480
Language: English
Publication Year: 1996
Format: Hardcover

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A note on book covers: while we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.

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  • One Line Summary

    Strategies for cultivating loyalty to sustain business growth.

  • Who is this book for?

    If you're interested in understanding the real secret behind successful companies, this book offers eye-opening insights into how loyalty drives lasting value. Reichheld shares compelling examples and practical principles that can help your business foster genuine loyalty among customers, employees, and investors alike. It's a must-read for anyone looking to create sustainable growth and enduring relationships.

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