• Book cover of The Toyota Way To Service Excellence: Lean Transformation In Service Organizations by Jeffrey K. Liker, Karyn Ross

    A note on book covers: while we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.

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The Toyota Way To Service Excellence: Lean Transformation In Service Organizations

The Toyota Way To Service Excellence: Lean Transformation In Service Organizations

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by Jeffrey K. Liker, Karyn Ross
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The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results—The Toyota Way. A must-read for service professionals of every level, this book takes the proven Lean principles of the Toyota Way series and applies them directly to industries where quality of service is crucial. Jeff Liker and Karyn Ross demonstrate how to develop Lean practices throughout your organization using the 4P model. This book helps you understand Lean concepts and discover the principles, practices, and tools needed to improve your services, streamline operations, and increase value for customers. It includes case studies from healthcare, insurance, financial services, and telecommunications, showing that Lean principles work well in service industries.

Details of Book

ISBN13: 9781259641107
ISBN10: 1259641104
Language: English
Publisher: Mcgraw Hill
Publication Year: 2016
Format: Hardcover

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A note on book covers: while we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.

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  • One Line Summary

    Applying Toyota's Lean principles to service industries.

  • Who is this book for?

    If you're involved in a service industry and looking to improve your operations, this book is a treasure. It translates the proven Lean methodologies from manufacturing into the service world, making complex concepts accessible and practical. You'll find inspiring real-world case studies that show how to create more efficient, customer-focused service environments.
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